Services
After Sales Service
To ensure that our customers continue to get the very best performance from our equipment we offer a wide range of After Sales Service Contracts. Please contact us for a quotation.
Typical service includes
- Recommended emergency and routine Spare Parts
- Scheduled maintenance (agreed number of visits each year)
- Emergency Telephone and E-support (anytime)
- Preferential Service response for emergency assistance
- Extended Warranty (subject to review of equipment condition)
- Customer Training as required (see separate datasheet)
- Travelling to / from site, accommodation and living expense
- Working during normal working hours
Typical Service Contract excludes
- Working overtime, weekends or holidays (except as agreed in Service Contract).
Customer Site Training
To ensure that our customers continue to get the very best performance from our equipment we offer comprehensive training to operators and engineers on their site.
Typical service includes
- Classroom, factory floor and on-the-job training
- Safety training for all those who will work with equipment
- Operator training in how to configure and operate equipment
- Engineer training in preventive and emergency maintenance
- Review of essential documentation and parts lists
- Customer personnel certification (if required)
- Travelling to / from site, accommodation and living expense
- Working during normal working hours
Typical Service Contract excludes
- Working overtime, weekends or holidays (to be charged at Suncombe standard service rates).
Commissioning
To ensure that our equipment performs to the highest level we offer a range of services to our customers worldwide, using suitably trained and qualified engineers.
Typical service includes
- Survey installed equipment – check alignment and access
- Check utility connections (air and power)
- Individual machine test – with and without materials
- Full system test – with and without materials
- Run all equipment at upper and lower operational limits
- Check all safety equipment, interlocks and systems
- Final inspection and report
- Leaving working area clean and tidy
- Travelling to / from site, accommodation and living expense
- Working during normal working hours
Typical Service Contract excludes
- Providing packaging materials for setting and test
- Utility supply (air and power)
- Working overtime, weekends or holidays (to be charged at Suncombe standard service rates)
Factory Acceptance Testing (FAT)
To help us meet the User Requirement Specification we carry out thorough testing on all our equipment, together with our customers, before it leaves our factory.
Typical service includes
- Comprehensive testing protocol – pre-agreed with customer
- Pre-Factory Acceptance Test – completed before client visit, fully documented to allow client to leverage tests
- Documentation review – drawings, manuals, parts lists, certificates….
- Checking all machines for completeness
- Verification against contractual requirements and drawings
- Functional testing of individual and combined equipment
- Performance testing (to the extent possible in factory)
- Final inspection of equipment and components
- Planning for delivery and remaining steps to completion
Typical Service Contract excludes
- Customer’s costs of attending FAT
- Providing raw materials for testing (this is by the customer)
Installation
To ensure that our equipment performs to the highest level we offer a range of services to our customers worldwide, using suitably trained and qualified engineers.
Typical service includes
- Survey of the installation site – compare to drawings
- Marking installation location on floor
- Assisting customer to offload from transport, unpack, check for shortages or damage, place into final installation location
- Assemble equipment and separate components as necessary
- Bolting equipment to floor
- Completing any required internal wiring
- Final inspection and report
- Leaving working area clean and tidy
- Travelling to / from site, accommodation and living expense
- Working during normal working hours
Typical Service Contract excludes
- Unloading of equipment from transport or pallets
- Forklifts or other lifting equipment and labour
- Disposal of packaging materials
- Working overtime, weekends or holidays (to be charged at Suncombe standard service rates).
Site Acceptance Testing (SAT)
To ensure that we meet the User Requirement Specification we carry out thorough testing on all our equipment, together with our customers, before we leave site.
Typical service includes
- Comprehensive testing protocol – pre-agreed with customer
- Documentation review – drawings, manuals, parts lists, certificates….
- Checking all machines for completeness
- Verification against contractual requirements and drawings
- Functional testing of individual and combined equipment
- Performance testing to prove achievement of requirements
- Final inspection of equipment and components
- Leaving working area clean and tidy
- Travelling to / from site, accommodation and living expense
- Working during normal working hours
Typical Service Contract excludes
- Providing raw materials for testing (this is by the customer)
- Utility supply (air and power)
- Working overtime, weekends or holidays (to be charged at Suncombe standard service rates).
Packaging and Delivery
To ensure that our equipment reaches our customers in perfect condition we offer a range of packing and delivery services.
Typical service includes
- Fastening equipment to wooden pallets (non returnable)
- Protecting equipment with wooden crate (non returnable)
- Providing detailed packing list for every crate
- Arranging shipping by road, sea or air (if included)
- Notifying customer of shipping despatch and arrival times
- Insurance of equipment in accordance with agreed Incoterms
Typical Service Contract excludes
- Customs clearance and import procedures
- Unloading of equipment from transport or pallets
- Forklifts or other lifting equipment and labour
- Disposal of packaging materials
Surveys and Re-validation
To ensure that our customers continue to get the very best performance from our equipment we offer a wide range of Surveys and Re-validation.
Please contact us for a quotation.
Typical service includes
- Equipment Surveys
- Equipment Re-validation
- Site Surveys
- Proposed expansion, project Surveys
- BioWaste Decontamination Surveys and Re-validation
- Cleaning In Place Surveys and Re-validation
- GMPWashers Surveys and Re-validation
- Containment Surveys and Re-validation
Suncombe Genuine Parts and Spares
Using Suncombe genuine OEM spare parts is the best way to guarantee the longevity Suncombe equipment offers and ensure reliable and consistent results while minimizing any downtime.
Safety and sustainability are two of the Suncombe team’s highest priorities. Due to our equipment operating with high and low temperatures and pressures, hazardous chemicals, high flowrates and utility usage, we do not condone any 3rd party parts or components for use on our equipment. Use of non-Suncombe supplied components on our machines could result in serious damage to the operator and/or equipment and may not achieve the safety and sustainability standards that we design to.
Our customers should insist on only using the highest quality of materials which only Suncombe provides. Our customer service teams are available to assist with any queries and questions, regarding the optimum operation of our equipment and questions regarding our parts and spares and place any order for your replacement parts.
To maintain the optimum reliability and continuous operation without excess downtime, our customers are encouraged to stock a backup of critical spares and consumables. Unforeseen factors, such as long manufacturing lead times and supply chain issues, can cause costly delays which we try to help our clients avoid. Our customer service teams are available to assist with any queries and questions, regarding the optimum operation of our equipment and questions regarding our parts and spares, assist in replacement purchases and can create a list of critical spares recommendations.
